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Short Description:
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.
Last Updated: 6/23/2012 | File Size: 23699 KB | Price: $2200 | Downloads: 395 | Developer: kalmstrom.com Business Solutions
OS: WinXP,WinVista,WinVista x64,Win7 x32,Win7 x64,Win2000,WinSer...


Folder HelpDesk 12 Description:
Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked.

Powerful, integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.

Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users. Outlook 2003-2010, also Office 365.
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Statement: First, please download the orginal installation package by clicking the download link. Of course you may also download it from the publisher's website. Using Folder HelpDesk crack, key, patch, serial number, registration code, keygen is illegal. The download file hosted at publisher website. We do not provide any download link points to Rapidshare, Hotfile, Depositfiles, Mediafire, Filefactory, etc. or obtained from file sharing programs such as Limewire, Kazaa, Imesh, Ares, BearShare, BitTorrent, WinMX etc. Software piracy is theft. If you like Folder HelpDesk please buy it.
 
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